Effective date: September 11, 2026
Fix Site Fast provides emergency website malware cleanup, database remediation, malicious redirect repair, SEO spam cleanup, and related recovery guidance. This Privacy Policy explains how we handle information provided through fixsitefast.com, email, and WhatsApp.
Information we may collect
When you contact us, you may choose to provide your name, email address, WhatsApp contact details, website URL, CMS and hosting information, screenshots of warnings, and a description of the incident. During an agreed service engagement, you may also provide technical access that is necessary to investigate and remediate the affected website.
How we use information
We use information only to respond to your enquiry, scope and deliver the agreed service, communicate about the incident, protect the security of our service, and comply with applicable legal obligations. We do not sell personal information.
Technical access and sensitive information
Please do not send passwords, payment card details, or other highly sensitive information through public forms or ordinary chat messages. If technical access is needed, we will explain a safer, minimum-access method. You remain responsible for creating backups and for rotating credentials after a security incident.
Service providers
We may use communication, hosting, analytics, and security service providers where reasonably necessary to operate our service. WhatsApp is operated by a third party and its own privacy terms apply when you use that platform.
Retention and security
We keep enquiry and service information only for as long as reasonably needed for the purposes described above, including support, record keeping, and legal obligations. We use reasonable safeguards, but no online transmission or storage method can be guaranteed completely secure.
Your choices
You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and legitimate record-keeping requirements.
Contact
For privacy questions, contact [email protected]. Fix Site Fast operates from Xi'an, China.
We may update this policy as our service or legal requirements change. The current version is published on this page.